Return & Refund Policy

Returns & Refunds

Internet has changed the world to a large extent as it has become possible to get products from distant lands apart from previous days when it was not possible.

Although we attempt to present our products in the best way as we can, but we cannot provide you the experience of viewing the products as you do in the physical stores. Hence we offer a 7 days return policy under which you can return the product if your expectations do not meet. After the time expires, no returns will be accepted.

In case you want to return the product then you will require following this -

1.      Mention the details of your order and drop us an email at with the reason for return.

2.     Before returning the product, make sure that the product is not damaged. In case we get damaged products, then we will not refund the money.

3.     All the expenses and charges will be paid by the customer.

4.     Walnut Innovations will refund you either by shipping another piece of that product or by providing gift voucher which you can use later for purchasing another product from us.

5.     If the order delivered to you is damaged at the time of shipping, then we will refund you in form of gift vouchers or shipping you another piece of that product. You can contact us anytime if the product has been damaged while shipping.

If you receive a damaged item then please ensure the following things -

If the damage is apparent at the time of delivery then please notify about the damage within five days of delivery, along with all the details of the damaged item. Send us the images of the product with close-ups of the damaged portion. This way the processing of the claims will become easy.

Our refund policy is not applicable to personalised or customised items.

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